Terms of service

1. Overview

These Terms of Service ("Terms of Service") set forth the general terms and conditions of your use of this website ("Site") and the products and services purchased or accessed through this Site (individually and collectively, the "Services").

These Terms of Service and the documents to which they refer form an agreement ("Agreement") between the relevant Hostingo entity ("Hostingo") and you. The Agreement is made effective as of the date of your use of the Site or the date of electronic acceptance thereof, whichever occurs earlier.

The terms "we", "us" or "our" shall refer to Hostingo. The terms "you", "your", "User" or "Customer" shall refer to any individual or entity who accepts the Agreement, has access to a customer account at Hostingo ("Account") or uses the Services.

2. Hostingo Contracting Entity And Applicable Terms And Policies

Unless otherwise stated, the services offered on this Site are provided by Hostingo, a Pakistan-based hosting service provider.

By using our Services, you agree that you are entering into an agreement with Hostingo, and all services will be governed under the applicable laws and regulations of Pakistan.

Your use of this Site and our Services is also subject to additional agreements and policies, which are incorporated into these Terms of Service by reference. These include:

• Hosting Agreement
• Domain Registration Agreement
• Domain Name Registrant Agreement
• Referral Program Agreement
• Refund Policy
• Other applicable policies available on the Site

If your use of the Services requires us to process any personal information, we will do so in accordance with our Privacy Policy and applicable data protection practices.

By electronically accepting these Terms of Service, you confirm that you have read, understood, and agreed to be bound by this Agreement and all related policies.

Hostingo reserves the right to update or modify these Terms of Service and related policies at any time. Any changes will become effective immediately upon being published on the Site.

If any material changes affect your rights, we will make reasonable efforts to notify you in advance. You may choose to stop using our Services if you do not agree with the updated terms.

Continued use of the Site or Services after any changes will be considered as your acceptance of the updated terms.

3. Eligibility And Authorisations

This Site and the Services are available only to individuals or entities who can legally enter into binding agreements under the applicable laws of Pakistan.

By using this Site or the Services, you represent and confirm that you:

• are at least 18 years old;
• have the legal capacity to enter into an agreement with Hostingo;
• are not restricted from using such services under applicable laws;
• meet all requirements for purchasing or using the Services as outlined in this Agreement.

If you are entering into this Agreement on behalf of a company or organization, you confirm that you have the authority to bind that entity to these terms and act on its behalf.

If it is later found that you do not have such authority, you will be personally responsible for all obligations under this Agreement, including any payments.

You are responsible for all activities carried out through your Account, whether performed by you or by any third party using your account, with or without your permission.

Hostingo will not be held responsible for any loss or damage resulting from actions taken based on instructions or communications that are reasonably believed to be from you or an authorized representative.

Hostingo reserves the right to suspend or terminate your access to the Services if any of these conditions are violated.

4. Account And Its Management

To access certain features of this Site or use our Services, you are required to create an Account.

You agree to provide accurate, complete, and up-to-date information when creating your Account, and to keep this information updated at all times. Hostingo will not be responsible for any issues caused by incorrect or outdated information provided by you.

Hostingo reserves the right to request verification of your information at any time. This may include providing valid identification or business details. Failure to provide accurate information may result in suspension or termination of your Account.

The individual whose details are listed in the Account information section will be considered the rightful owner of the Account and the associated Services.

For domain names, ownership will be determined based on the registration details provided at the time of purchase and applicable domain policies.

You are responsible for ensuring that your account ownership details are correct. In case of any dispute regarding account ownership, access to the Account may be temporarily restricted until the issue is resolved. Hostingo will not be liable for any losses resulting from such disputes.

Account Security

You are solely responsible for maintaining the security of your Account. You agree to:

• use a strong and secure password;
• keep your login credentials confidential;
• update your credentials immediately if you suspect unauthorized access;
• verify communications claiming to be from Hostingo through official channels.

Hostingo will never ask for your password or sensitive login details via email or unofficial communication.

You must notify Hostingo immediately if you notice any unauthorized use of your Account.

Hostingo will not be liable for any loss caused due to unauthorized access to your Account. You are responsible for all activities performed through your account.

5. Availability Of Site And Services

Hostingo aims to provide reliable access to this Site and our Services. However, we do not guarantee that the Site or Services will always be available without interruption.

From time to time, the Site or Services may be temporarily unavailable due to maintenance, updates, repairs, technical issues, network problems, server issues, or events beyond our reasonable control.

Hostingo will not be liable for any loss, damage, or inconvenience caused by temporary service interruptions, downtime, or limited availability of the Site or Services.

Service Language

Our default service languages are English and Urdu. We may provide support, communication, or service-related information in either language depending on availability and customer requirements.

Some third-party services, tools, payment gateways, domain registries, or external platforms connected with our Services may only be available in English or may have their own language limitations.

6. General Rules Of Conduct

By using this Site or our Services, you agree to use them in a lawful, responsible, and professional manner.

You agree not to use the Site or Services for any activity that is illegal, harmful, abusive, fraudulent, or violates the rights of any person or business.

You must not collect, copy, harvest, or misuse any personal information, customer data, or non-public information without proper permission.

You are strictly prohibited from using our Services for:

• illegal activities or content;
• fraud, scams, phishing, or identity theft;
• hacking, cracking, malware, viruses, or harmful scripts;
• spam, bulk unsolicited emails, or activities that may blacklist our IPs or servers;
• harassment, abuse, threats, or harmful behavior toward any person or entity;
• content that infringes copyrights, trademarks, or intellectual property rights;
• activities that overload, damage, disrupt, or interfere with our servers, network, or Services.

You are responsible for keeping backup copies of your website files, databases, emails, and any other content hosted through your Account. Hostingo is not responsible for any loss of data.

You may not resell, misuse, or commercially exploit any part of the Services without prior written permission from Hostingo.

You are fully responsible for any third-party software, applications, plugins, themes, scripts, or tools that you install or use with our Services. You must ensure they are secure, updated, and compliant with applicable laws and this Agreement.

Hostingo reserves the right to suspend or terminate any Account or Service that violates these rules.

7. Compliance With Laws

By using this Site or our Services, you agree to comply with all applicable laws and regulations in Pakistan.

You are solely responsible for ensuring that your use of the Services is legal and does not violate any local laws, rules, or regulations.

Hostingo will not be responsible for any misuse of the Services that results in legal consequences for the user.

8. Customer Content And Customer Feedback

Our Services may allow you to upload, store, manage, or share content such as website files, images, videos, text, databases, and other materials ("Customer Content").

You are solely responsible for all Customer Content you upload or use through your Account. You confirm that you have all necessary rights, permissions, or licenses to use and publish such content.

You must not upload or use any content that is illegal, harmful, or violates the rights of any third party, including copyrights, trademarks, or privacy rights.

You retain full ownership of your Customer Content. Hostingo does not claim ownership over your content.

By using our Services, you grant Hostingo a limited permission to use your content only as necessary to operate, maintain, and improve the Services.

Any feedback, suggestions, or ideas you provide ("Feedback") are voluntary. Hostingo may use such feedback to improve its Services without any obligation to compensate you.

9. Hostingo Content

All content available on this Site and through our Services, including logos, designs, text, graphics, templates, and software ("Hostingo Content"), is owned by or licensed to Hostingo and is protected by applicable intellectual property laws.

You are not allowed to copy, reproduce, modify, distribute, sell, or use any Hostingo Content for commercial purposes without prior written permission from Hostingo.

Hostingo grants you a limited, non-exclusive, and revocable permission to use its content only as necessary to access and use the Services.

You agree not to bypass, disable, or interfere with any security features of this Site or the Services, including those that protect content or restrict its use.

10. Monitoring Of Customer Content

By using this Site or our Services, you agree not to upload, publish, or make available any content that is illegal or violates this Agreement.

Hostingo does not actively monitor or review all Customer Content. However, we reserve the right to review any content if required to ensure compliance with our policies.

If we determine that any content violates this Agreement, we may take action without prior notice.

Such actions may include:

• removing or restricting access to the content;
• suspending or terminating your Account or Services;
• limiting access to certain features.

In certain cases, your data may be removed as part of enforcing these actions. It is your responsibility to maintain backups of your data at all times.

Hostingo may also report any unlawful activities to the relevant authorities if required by law.

11. No Spam Policy

Hostingo strictly prohibits the use of its Services for sending spam or unsolicited messages.

Spam includes sending bulk or commercial messages via email, SMS, or other communication channels without the recipient's consent.

You must only send messages to users who have clearly agreed to receive such communication.

All messages sent through our Services must include accurate sender information and provide a clear option for recipients to unsubscribe or opt out.

Hostingo may monitor usage patterns to detect spam or abusive activity.

If we determine that you are involved in spam or related activities, we may:

• suspend your Services;
• terminate your Account;
• restrict access to certain features.

Repeated or severe violations may result in permanent termination of your Account without prior notice.

12. Additional Reservation Of Rights

Hostingo reserves the right to suspend, restrict, or terminate any Account or Service at any time if necessary to protect its systems, users, or business operations.

This may include actions taken to:

• correct technical or billing errors;
• prevent fraud, abuse, or harmful activities;
• comply with applicable laws or legal requests;
• protect the stability and security of our servers and network;
• avoid damage to Hostingo's reputation or operations.

Hostingo may also suspend or terminate your Account without prior notice if you engage in abusive, threatening, or harmful behavior toward our team.

When you contact our support team, you authorize Hostingo to access and make necessary changes to your Account or Services to assist you.

Hostingo may monitor usage and make necessary adjustments to your Services if required to maintain system performance, stability, and security.

13. Links To Third-Party Websites

This Site or our Services may contain links to third-party websites ("Linked Sites") that are not owned or controlled by Hostingo.

Hostingo is not responsible for the content, policies, or practices of any third-party websites.

By accessing or using any Linked Sites, you do so at your own risk, and you agree that Hostingo will not be liable for any loss or damage caused by such websites.

We recommend that you review the terms and privacy policies of any third-party websites you visit.

The presence of links on our Site does not mean that Hostingo endorses or guarantees those websites or their services.

14. Fees, Payments, Refunds And Auto-Renewal

By purchasing any Services from Hostingo, you agree to pay all applicable fees in advance for the selected service period.

Our Services are provided on a subscription basis (e.g., monthly or yearly), unless stated otherwise.

By purchasing a subscription, you agree that your Services will automatically renew at the end of each billing cycle unless you disable auto-renewal from your Account.

We currently accept payments in PKR (Pakistani Rupees) and USD (United States Dollars) only.

You are responsible for ensuring that your payment details are accurate and up to date. If payment fails, Hostingo may suspend or terminate your Services without notice.

All fees displayed on the Site are exclusive of applicable taxes. Any required taxes will be added based on applicable laws.

Hostingo reserves the right to change pricing at any time. Updated pricing will apply to future billing cycles or renewals.

Refunds, if applicable, will be provided according to our Refund Policy. You must request any refund within the allowed time period as stated in the policy.

It is your responsibility to manage your subscription settings, including enabling or disabling auto-renewal. Hostingo will not be responsible for any service interruption due to failed payments or expired subscriptions.

15. Third-Party Services

Our Services may include or integrate with third-party services or products that are not owned or controlled by Hostingo.

By using such third-party services, you agree to comply with their respective terms and policies.

Hostingo is not responsible for the performance, availability, or functionality of any third-party services.

Any issues, limitations, or losses related to third-party services will be handled according to the policies of the respective third-party provider.

16. Service Changes And Discontinuation

Hostingo reserves the right to modify, update, or discontinue any Service at any time.

In case a Service is discontinued, we will make reasonable efforts to inform you in advance.

You are responsible for migrating your data or switching to an alternative service before the discontinuation takes effect.

Where possible, Hostingo may offer a replacement service, credit, or partial refund at its discretion.

We may also upgrade or move your Services to newer versions to maintain performance, security, and reliability.

You are responsible for ensuring compatibility of your website or applications with any such updates or changes.

17. Disclaimer And Warranties

Your use of this Site and our Services is at your own risk. All Services are provided "as is" and "as available" without any guarantees or warranties.

Hostingo does not guarantee that the Services will always be uninterrupted, error-free, secure, or fully compatible with all third-party tools or software.

We do not make any warranties regarding the accuracy, reliability, or completeness of any content available on this Site or through our Services.

Any advice or information provided by Hostingo, including through customer support, is for general guidance only and should not be considered as legal, financial, or professional advice.

Hostingo is not responsible for any decisions you make based on the use of our Services.

18. Limitations And Exclusions

Hostingo will not be liable for any indirect, incidental, or consequential damages, including loss of business, revenue, profits, or data, arising from your use of the Services.

We are not responsible for any issues caused by:

• service interruptions, downtime, or delays;
• loss or corruption of data;
• unauthorized access to your account or servers;
• third-party services or external websites;
• malware, viruses, or security breaches beyond our control.

You agree that your use of the Services is at your own risk, and it is your responsibility to maintain backups and security measures.

In all cases, the total liability of Hostingo will not exceed the amount you have paid for the Services in the last 12 months.

Any claim related to the Services must be made within 12 months of the issue occurring.

19. Indemnity

You agree to defend, indemnify, and hold Hostingo harmless from any claims, damages, losses, or expenses arising from your use of the Site or Services.

This includes any claims resulting from:

• your violation of this Agreement;
• your use or misuse of the Services;
• your content or activities that infringe the rights of any third party;
• any disputes between you and your own customers or users.

You are responsible for any legal costs or damages incurred by Hostingo due to such actions.

20. Governing Law And Dispute Resolution

This Agreement shall be governed by and interpreted in accordance with the laws of Pakistan.

In the event of any dispute, claim, or controversy arising out of or relating to the Services, both parties agree to first attempt to resolve the matter amicably through discussion and mutual agreement.

If the dispute cannot be resolved informally, it shall be subject to the exclusive jurisdiction of the courts of Pakistan.

21. General Provisions

Hostingo may transfer or assign its rights and obligations under this Agreement without your consent.

Hostingo will not be liable for any delay or failure in providing Services due to events beyond its control, such as natural disasters, technical failures, or government actions.

This Agreement applies only between you and Hostingo and does not grant any rights to third parties.

If any part of this Agreement is found to be invalid or unenforceable, the remaining provisions will continue to remain in full effect.

This Agreement is written in English. Any translation is provided for convenience only, and the English version will take priority in case of any differences.

22. Contact Information

If you have any questions, concerns, or complaints regarding this Agreement, you may contact Hostingo using the details below: